RETURNS

If you have purchased your product via the internet then your rights to return goods are protected under the EU Distance Selling Directive.

 

UNWANTED ITEM RETURNS

If an item is 'as new' and has not been used or fitted in any way, you can simply return it to us within 90 days of delivery for a refund or exchange. Shipping costs for the order will not be refunded. Please ensure that the goods are returned in their original packaging and are in an unused condition.

Note: You are responsible for the cost of return and the risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty.

Do this by contacting us by email, quoting the order number supplied to you. Please contact us before returning goods. We accept the right to refuse any delivery to our warehouse that has not been pre-booked.

Note: any items deemed as unfit for return may be refused and you may be liable for any postage costs to return the item to you.

 

Email address: rymic-customer-service@topologygz.com

 

Aseembled BIKE RETURNS

We want to make sure you love your Rymic as much as we do! So, we now offer a 21-day test period on bike purchases to give you the time to get out on your favourite ride or club run and make sure that you’re 100% happy with your Rymic bike. All we ask is that apart from the expected wear and tear from a few rides, there is no other damage.

 

We will give back to you with full refund in a 21-day test period unless you meet the following conditions.

 

1. The fee you pay is including express fee. If you need to return the goods for the non-product quality problem, we will deduct the cost of £50 for shipping. If you need us to arrange the return, we will deduct £50 for the return.

2. Bikes must be returned in their original packaging and must be assembled as they were when it was received. If you require a new box, please inform us and we will send one out to you at a charge of £30.

 

3. Bikes must be in a clean condition. We require that the bike is returned in a clean condition, bikes returned to us in a dirty condition will incur a cleaning charge of £30.

 

4. Bikes must be in a good condition. Apart from the expected wear and tear from a few rides, there is no other damage. If there are any other damage, please email us in advance, we will estimate a cost applied to your refund. If we do not receive your email in advance and find any other damage during our inspection, we may refuse to the return.

 

Should you wish to return your bike within the 21-day test period, or for any other reason, you must first email us within 21 days of receiving your bike. Our customer service team will then guide you through the returns process.

 

Note: any items deemed as unfit for return may be refused and you may be liable for any postage costs to return the item to you.

 

If there is a fault with your bike, please email us the details of when you first noticed the problem and if the bike has been involved in any crashes or impacts – either when being ridden, in storage or during transportation. We will then inform you of the next steps to return your bike to us.

 

Email address: rymic-customer-service@topologygz.com

 

INCORRECT, DAMAGED OR FAULTY ITEM RETURNS

 

We will happily exchange or refund any product that has been sent in error or has been damaged upon delivery.

 

Where an error has been made by us and you have received items that were not ordered, we will replace these as quickly as possible.

 

Any shortages or errors must be notified within 30 days of receiving the goods.

 

We will refund the return postage cost on all incorrect, damaged or faulty items up to a maximum value of £25. If the postage is going to cost more than £25 please contact us by email and we will arrange to collect the item.

 

Incorrect, damaged or faulty items must be returned unused and with all accompanying packaging.

 

Items returned with used condition may also take longer to process.

 

INTERNATIONAL RETURNS

Please follow the applicable returns procedure detailed on this page. You must ensure to mark the package as 'RETURNED GOODS – FAILED SALE'. Failure to include this may result in the package being refused at UK Customs and returned to you.

 

If you have paid import duty on a returned order, you should be able to claim back a refund of the duties paid from your local Customs Authority. You will need to show the Customs Authority proof of duty paid when you received the order and proof of export – this is your proof of returning the order to us.

 

TERMS AND CONDITIONS

When requesting a refund, items must be returned in their original packaging and in an unused condition.

 

Used items that you have found to be faulty must be returned in a clean condition, any items deemed as unfit for return may be refused and you may be liable for any postage costs to return the item to you.

 

Items must be returned within 90 days of the original purchase date.

 

Where a refund is processed it will be applied to the original payment source. Please allow up to 10 working days for your refund to show in your account once it has been processed.

 

In the case where an item is being returned that was part of a discount or promotion and the threshold for the discount has been crossed – the discount will be deducted from your refund. For example, if the order took advantage of a special offer such as ‘Save £25 on all orders over £250’ and your return brings your overall order value to less than £250, the discount will be removed from your order. If you return an item worth £50, then your refund would be £25 (£50 minus the value of the discount, £25).

 

We reserve the right to reject any returned items which are not returned in accordance with our returns policy. You would be liable for the return postage of the items back to you in this instance. Our returns policy does not affect your statutory rights.

 

We operate an ethical, fair business and we do everything we can to ensure your experience with us is positive. We recognise that you have a great choice of stores available to you and we appreciate that you have chosen Rymic Ebike.