1.SHIPPING

Shipping And Handling Standard delivery within the UK is included in the settlement price for all bikes unless otherwise stated, however certain postcodes will attract an additional cost. Please contact us in advance of ordering if you are unsure about the charges that apply.

If you cancel or change your delivery date once you have been provided with a time slot, then an administration fee of ￡35 will apply. For this reason we advise you to only book a delivery date where you are available to take delivery at any time from 7am to 6pm.

2. ORDER STATUS & TRACKING

All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.

.Local Deliveries

There are 2 delivery options available for customer, Standard and Express courier.

Standard Courier – is charge of ￡30.00 for all local orders and it takes approximately 4 working days to reach you from the time of order.

Express Courier – is available at an additional charge of ￡35.00 and it takes approximately 2 working days to reach you from the time of order.

To serve you better, you may even choose the timing of your deliveries from 9am to 10pm, weekdays or Saturdays, regardless of Standard or Express couriers.

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your 6-digit Order Number. There will be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.

.International Deliveries

For all international deliveries, the time taken is dependent on our logistics partners and their affiliates. However, rest assured that your order is safely on its way and may track its status here.

3. TAXES, DUTIES & TARIFFS

For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.

4. MODE OF PAYMENTS

We accept payments via VISA/MASTER credit and debit cards, American Express and PayPal. Please visit www.paypal.com for more information. We do not accept payments via ATM or inter-bank transfers.